Rapid airline consolidation and less competition means that airlines like United are increasingly putting profits over passengers. The industry has veered towards absolutely hostile customer service and increasingly unfair business practices while also facing nearly daily issues with computer...
Customers Just Told United Airlines What They Really Think of It (It's Uglier Than You Think)
Another airline mishap led to a puppy’s days-long, cross-country misadventure
The airlines' recent string of incidents with our pets is alarming: A dog was forced into the overhead bin by a flight attendant and tragically died, another family's dog was sent to Japan instead of its new home in Kansas, and now a puppy was flown thousands of miles around the country, landing...
United Airlines took wheelchair from man who fell at Orlando International, lawsuit says
Carelessly taking away an elderly man's wheelchair before he’s safely onboard leading to serious injuries. What else would you expect from an industry that increasingly squeezes every last dollar out of its passengers while providing absolutely hostile customer service.
American Airlines Passenger: 'My Son Nearly Died. I'm Not Going to Stop'
Francine Ingrassia's son nearly died because American Airlines did not have the proper medical equipment on board their aircraft. A bill to require airlines to carry EpiPens aboard stalled a few years ago, and advocates are trying a new tack now: attempting to get the provision included in the...
She said she was raped on a flight. American Airlines called it a 'nuisance claim.' Now, she's speaking out
In June 2017, Aubrey Lane reported being trapped in an airplane lavatory and raped by a noticeably intoxicated man who’d been sitting next to her during the flight. American Airlines callously described Lane’s allegations as a “nuisance claim” in a letter that offered her $5,000 after her...
United Airlines mistakenly flies Kansas-bound German shepherd to Japan
United is having a truly deplorable week chock full of alarming mistreatment of our furry friends. Just a day after a dog was forced into the overhead bin by a flight attendant and tragically died, United accidentally sent an Oregon family's dog to Japan instead of their new home in Kansas....
Horrified United passenger finds 10-month-old puppy dead after flight attendant forces her to put her pet in an overhead bin
Yet another heart-wrenching and unacceptable airline failure, this time involving the needless death of a beloved pet who was forced into an overhead bin by a United flight attendant. We must demand more accountability from these monopolistic corporations - and Congress needs to pass a robust...
Why is it so hard to get the airline seat assignment you want?
Congress passed a law in the last FAA reauthorization bill directing the Transportation Department to establish a policy that a family who purchases tickets for a flight be seated together during that flight. Problem is, the Transportation hasn’t created that regulation yet and is unlikely to do...
National Consumers League statement on demise of ATC privatization bill
“We are glad to see Chairman Shuster dropping this ill-conceived plan to allow the nation’s largest airlines to take over America’s air traffic control system. This is a win for the flying public. Congress should instead focus on restoring consumer rights and protections to the flying public. We...
Shuster throws in the towel on FAA plan
Great News: Your collective calls, letters, and grassroots efforts to Congress have paid off as the backers of the big airlines' terrible ATC privatization scheme were forced to admit defeat for now.