Airline Passengers for Justice

Join Our Movement

Great news! Your grassroots efforts contacting Congress are working, as the backers of the big airlines' terrible air traffic control privatization scheme were forced to admit defeat - for now.

This is a huge victory. But we can’t stop now.

Tell Congress to support real passenger protections and accountability from the airlines, including all the Fair Fee Act principles in the FAA reauthorization bill.

Take Action

We Need a Passenger Bill of Rights

Americans are increasingly disillusioned with the deplorable state of air travel caused by airlines that put their profits and political power before the needs of passengers.

Take Action

We Need a Passenger Bill of Rights

Americans are increasingly disillusioned with the deplorable state of air travel caused by airlines that put their profits and political power before the needs of passengers.

Take Action

Passenger Bill of Rights

Airline Passengers for Justice is partnering with leading consumer advocates to demand that Congress hold the airlines accountable through tougher policies and a comprehensive Passenger Bill of Rights including:

Consistent compensation rules for voluntary seat relinquishment due to overbooking or priority of other passengers/airline employees;
Prohibition on involuntary bumping of paid passengers for any reason except actual safety and security concerns;
Maintaining congressional oversight of air traffic control through the FAA and opposing efforts to hand over power to a nonprofit corporation heavily influenced by big airlines
Strict passenger compensation rules for non-weather flight delays, cancellations, computer crashes and mishandling/losing baggage, pets and minor children;
Minimum seat standards to ensure reasonable passenger comfort, address health concerns, and promote safety, including adequate space for emergency evacuation and adequate lavatory space
Complete airfare transparency, including for taxes, surcharges and ancillary fees available in all types of booking channels, whether offered through airlines or third parties
Establishment of mandatory standards overseen by the FAA and DOT to ensure that airline imposed fees related to cancellations, changes, baggage, seat selection, same day and name changes and similar are reasonable and proportional to the costs of providing the services. These protections are central components of the proposed Forbidding Airlines from Imposing Ridiculous (FAIR) Fees Act and similar amendments were were successfully included in the Senate's FAA Re-Authorization Bill, but are missing from the House version.

What's happening

Airline corporations want to take over and run the air traffic control system

The same oligopolies who can't even go for a week without a large scale technological meltdown or customer service crisis now want us to trust them to handle air traffic control.

Imagine turning over our air traffic control towers to the same mega airlines that can't even get you or your bag to your destination on time, treat customers like cattle, squeeze us into smaller spaces, cut routes to small and medium cities and drag off paying passengers to make room for their own employees.

Handing over this core public asset from the Federal Aviation Administration to a private corporate board would give the airlines even more unchecked power to raise taxes and fees on consumers. They would also be able to make decisions on airport access for general aviation and low-cost competitors without any public or Congressional accountability, putting their corporate profits before everyone else.

Write Congress

Help protect the rights of passengers and push back on the greedy airline industry's risky scheme to privatize air traffic control.

Partners

News

Wyden introduces Bill of Rights for airline passengers

"Excessive and unexpected fees, delays and cancellations, overbooked planes—almost everyone who has flown has experienced the need for an ‘Airline Passengers' Bill of Rights," Senator Ron Wyden said.

"For too long, the FAA has knuckled under to the airline industry. It's time to stand up...

American Airlines made a doctor wrap a blanket around herself because a flight attendant found her summer outfit 'inappropriate'

American Airlines should spend less time racially profiling their passengers and critiquing their choice of clothing and focus a little more on providing a level of customer service worthy of the outrageous cost we pay now to fly these increasingly hostile airlines.

Woman Wears 9 Lbs. of Clothing on Plane to Avoid $85 Overweight Baggage Fee

Here's a comically pathetic example of Big Air’s abysmally misplaced customer service practices where their profits come first and passengers are humiliated.