American Airlines and other big carriers need to do far more employee training so that incidents like this never happen again. Trying to buy off your passengers with $75 is not the answer.
American Airlines employee publicly embarrassed breastfeeding mother: 'How many bοοbs do you have?'
Washington doesn’t need to enable big airlines’ power grab
Kudos are due to our partner National Consumers League for setting the record straight on The Washington Post's inaccurate op-ed on the airlines attempt to take over air traffic control and our broad coalition that helped stopped them from doing so.
'Flight from hell’: A 3-hour delay, billowing smoke and passengers scrambling onto the wing
This is a harrowing and disturbing account from a Delta Air Lines "flight from hell" today, including a 3 hour delay, smoke billowing from the cabin vents, wing and slide evacuations where crew members are nowhere to be found and passenger injuries involved sprains and smoke inhalation.
... You got bumped. Here's what airlines owe you.
In April 2017, a passenger was violently dragged off a United flight after he refused to make room for commuting crew. The horrifying fiasco sparked an uproar from consumers and United said it would raise the amount of compensation it offers to travelers who volunteer to take later flights to as...
UNITED AIRLINES INVESTIGATING ALLEGEDLY 'DRUNK OR STONED' FLIGHT ATTENDANT WHO 'TERRIFIED' PASSENGERS
The Big Airlines raked in near record profits (including $4 billion in bag fees!) last year - maybe they should invest more towards improving their operations and employee training so terrifying incidents like this will no longer occur?
United Airlines Has a New Solution For Its Nightmare PR Problems (Oh, This One Will Work)
Even the most talented communicators like former Obama spokesman Josh Earnest will have a hard time explaining United and other big airlines’ deplorable customer service and operational records.
A new airplane seat that claims to make flights cheaper would basically require passengers to stand up
The big airlines and their friends have some pretty frightening seating "innovations" in store for unsuspecting passengers. We need to demand that Congress pass a #PassengersBillofRights, including minimum seat standards that don't endanger our health and safety.
AMERICAN AIRLINES: FAMILY SUES AFTER 25-YEAR-OLD WOMAN FALLS ILL AND DIES AFTER PILOT REFUSED TO DIVERT
Almost every time we step on a plane, we entrust our lives to one of the big airlines. For them to allegedly ignore the severity of a passenger's illness to avoid the possibility of a small delay is just despicable and unacceptable.
Country music singer RaeLynn claims American Airlines flight attendant harassed her over diabetes service dog
Perhaps instead of harassing passengers for using legitimate service animals, the airlines should concentrate on doing a much better job of taking care of our furry family members and getting to the bottom of alarming incidents of lost and dead companions.
United Airlines CEO's home is among 4 to receive warnings from state for removing sand from beach
Maybe instead of illegally eroding the private beach where his mansion sits, United Airlines CEO Oscar Munoz should concentrate on improving his company’s operational and customer service practices? Just a thought.