An Angry American Airlines Employee Threw My Phone on the Floor, Says Passenger (Yes, an Annoying Fee Was Involved)

In yet another disturbingly hostile customer service incident, an American Airlines gate agent grabbed a customer's phone and slammed it on the floor during an exchange regarding a $200 fee he was charged to fix an error made by a travel agent in one of the passenger names on his ticket...

A Delta flight attendant reportedly kicked 5 passengers off of a plane after an argument over airplane mode

Removing five passengers because of an argument over airplane mode? What else would you expect from an industry that increasingly squeezes every last dollar out of its passengers while providing absolutely hostile - and ridiculous - customer service.

The Airline Fee That Exists for No Apparent Reason

"Of all the maneuvers airlines make with ticket pricing, this one may be the most devious," writes the Wall Street Journal of carrier-imposed fees. "The carrier fees began as fuel surcharges a decade ago. But now they appear truly arbitrary."

DOT watchdog examining airplane overcrowding

DOT’s inspector general has initiated an audit to determine whether evacuations under current aircraft conditions can still meet the 90-second standard deplaning passengers in an emergency.

Regional carrier on reduced schedule at CLT, again leaving passengers frustrated

With epic logistical fails and technological disruptions like this increasingly becoming the norm, the big airlines should consider taking some of the billions they rake in from passengers in bag fees and invest that in their own infrastructure.

Critics question influence of airline travel perks on Congress

Leading consumer advocates, including APFJ strategic partners and the National Consumers League, are sounding the alarms on how generous airline benefits can sway members of Congress into making more favorable policy decisions when it comes to big airlines industry,...

Sun Country Forgets to Load an Entire Flight’s Luggage

Less than two months after canceling a flight and stranding an entire planeload of passengers in Mexico, Sun Country is in the news again for failing to load an entire plane's worth of luggage. Perhaps Sun Country, which charges some of the highest bag fees in the industry, should put...

Airline ticket prices on the rise as jet fuel prices increase

Bag fees were originally started by the big airlines to combat fuel prices in the aftermath of the 2008 recession. But, when fuel prices went back down, the big airlines did not drop their fees - rather, they invented new ways to nickel and dime us.

Dog dies during Delta Air Lines Layover in Michigan

It's another worrisome incident of a seemingly healthy furry family member dying in transit on a big airline and distraught family members searching for answers.


Cal Coach Lindsay Gottlieb Says Southwest Airlines Demanded Proof She Was Her Biracial Son's Mother

After being provided a passport and birth certificate, the Southwest Airlines employee then asked the dismayed mother if she could prove she was the mother with a Facebook post. It's just another example of the big airlines’ continued deplorable record of customer service.