News

Cal Coach Lindsay Gottlieb Says Southwest Airlines Demanded Proof She Was Her Biracial Son's Mother

After being provided a passport and birth certificate, the Southwest Airlines employee then asked the dismayed mother if she could prove she was the mother with a Facebook post. It's just another example of the big airlines’ continued deplorable record of customer service.

Whitney: Congress made the right decision by not privatizing air traffic control

Another credible, bi-partisan voice exposing The Washington Post's misguided views on air traffic control privatization. Tell your member of Congress that this idea should be permanently shelved in favor of actual policies that will strengthen passenger protection and increase big airline...

U.S. airlines imperil passengers by conducting repairs overseas, union says

Airlines are always looking for ways to save a buck, even if it means outsourcing aircraft maintenance to foreign countries with inferior mechanic qualifications, lower pay and less access for FAA-led facility inspections.

 

 

Nigerian woman removed from United Airlines flight after white male passenger told crew she smelled bad

The allegations in this lawsuit are disturbing and should again raise alarms regarding United and other big airlines’ continued deplorable record of customer service.

 

 

American Airlines employee publicly embarrassed breastfeeding mother: 'How many bοοbs do you have?'

American Airlines and other big carriers need to do far more employee training so that incidents like this never happen again. Trying to buy off your passengers with $75 is not the answer.

 

 

Washington doesn’t need to enable big airlines’ power grab

Kudos are due to our partner National Consumers League for setting the record straight on The Washington Post's inaccurate op-ed on the airlines attempt to take over air traffic control and our broad coalition that helped stopped them from doing so.

 

 

'Flight from hell’: A 3-hour delay, billowing smoke and passengers scrambling onto the wing

This is a harrowing and disturbing account from a Delta Air Lines "flight from hell" today, including a 3 hour delay, smoke billowing from the cabin vents, wing and slide evacuations where crew members are nowhere to be found and passenger injuries involved sprains and smoke inhalation.

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You got bumped. Here's what airlines owe you.

In April 2017, a passenger was violently dragged off a United flight after he refused to make room for commuting crew. The horrifying fiasco sparked an uproar from consumers and United said it would raise the amount of compensation it offers to travelers who volunteer to take later flights to as...

UNITED AIRLINES INVESTIGATING ALLEGEDLY 'DRUNK OR STONED' FLIGHT ATTENDANT WHO 'TERRIFIED' PASSENGERS

The Big Airlines raked in near record profits (including $4 billion in bag fees!) last year - maybe they should invest more towards improving their operations and employee training so terrifying incidents like this will no longer occur? 

 

United Airlines Has a New Solution For Its Nightmare PR Problems (Oh, This One Will Work)

Even the most talented communicators like former Obama spokesman Josh Earnest will have a hard time explaining United and other big airlines’ deplorable customer service and operational records.

 

 

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